Return Policy

To Return or exchange an item that is unused or defective please contact us directly at info@knittedfriends.com. We will offer you a step by step instruction on how to mail back your piece. You will be responsible for the cost on mailing back the piece to us.

We offer a 30-day return policy of the upon the order’s delivery date . 

Once you have shipped out the return and we have inspected the piece we will notify you and let you if your return has been approved or not.

If your return is approved we will issue you back a refund in your original payment method.

Please note that your refund might reflect within 3-10 business days.

Damages and Defects 

Once you receive your product please inspect the item . Please note that since our Toys and Rattles are Crocheted and are Handmade there might be slight variations compared to the product image .

Defects might include no stitching on the eyes or specific characteristics that pertain to that character.

Damages might include the piece being broken upon arrival due to shipping carrier .

If you receive the wrong item, so that we can evaluate the issue and make it right.